Guest Service Agent (Receptionist)

Full Time
CH Boutique Hotel

CH Boutique Hotel offers a unique location and vibrant work culture to cultivate memorable guest experiences. Our Reception team are more than just check in & check out agents, they are the front line & often first point of contact for guests, suppliers, hosts & staff offering exposure to many different operational and sales components.

What will you do?

  • Deliver amazing experiences through genuine hospitality & service excellence.
  • Handle the check-in and check out experience creating a seamless interaction.
  • Respond to all incoming telephone and email inquiries in a professional and sales orientated manner
  • Handle all accommodation reservations & guest requests
  • Provide outstanding customer service and assistance to hotel and dining guests
  • Manage guest expectations and resolve issues as they arise.
  • Accurate and timely handling of cashiering and administrative responsibilities. Reporting, analyzing, problem solving etc.  
  • Multi-task & prioritize effectively
  • Attract and retain guests through a high level of customer service and being knowledgeable about our services
  • Working independently and unsupervised at times

Do you have what it takes?

As a self-motivated, passionate and focused individual you will possess the following attributes:

  • Minimum of 1 years experience in a customer service role preferably in the accommodation industry (reservations experience is an advantage)
  • Superb customer service skills coupled with an outgoing bubbly personality
  • Immaculate presentation paralleled by attention to detail
  • Ability to share your knowledge, multi-task and answer questions on many topics
  • Excellent communication skills and interpersonal skills
  • A professional and organised approach to your role
  • Ability to think on your feet & respond quickly.
  • The ability to learn large amounts of information on every area of the venue
  • Strong administrative skills including knowledge of outlook, Microsoft office and booking systems (GuestPoint knowledge preferred but not required)
  • A team player with ability to work autonomously.

It should be noted that this role includes morning and evening shifts across 7 days per week. You will be required to work weekdays and weekends.

If you think you are a guest experience extraordinaire, then we would love to hear from you. Please click apply & don't forget a cover letter.

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