CH Boutique Hotel offers a unique location and vibrant work culture to cultivate memorable guest experiences. Our Reception team are more than just check in & check out agents, they are the front line & often first point of contact for guests, suppliers, hosts & staff offering exposure to many different operational and sales components.

What will you do?

• Deliver amazing experiences through genuine hospitality & service excellence.
• Handle the check-in and check out experience creating a seamless interaction.
• Respond to all incoming telephone and email inquiries in a professional and sales orientated manner
• Handle all accommodation reservations & guest requests
• Provide outstanding customer service and assistance to hotel and dining guests
• Manage guest expectations and resolve issues as they arise.
• Accurate and timely handling of cashiering and administrative responsibilities. Reporting, analyzing, problem solving etc.  
• Multi-task & prioritize effectively
• Attract and retain guests through a high level of customer service and being knowledgeable about our services
• Working independently and unsupervised at times

Do you have what it takes?

As a self-motivated, passionate and focused individual you will possess the following attributes:

• Minimum of 1 years experience in a customer service role preferably in the accommodation industry (reservations experience is an advantage)
• Superb customer service skills coupled with an outgoing bubbly personality
• Immaculate presentation paralleled by attention to detail
• Ability to share your knowledge, multi-task and answer questions on many topics
• Excellent communication skills and interpersonal skills
• A professional and organised approach to your role
• Ability to think on your feet & respond quickly.
• The ability to learn large amounts of information on every area of the venue
• Strong administrative skills including knowledge of outlook, Microsoft office and booking systems (GuestPoint knowledge preferred but not required)
• A team player with ability to work autonomously.

It should be noted that this role includes morning and evening shifts across 7 days per week. You will be required to work weekdays and weekends.

If you think you are a guest experience extraordinaire, then we would love to hear from you. Please click apply & don't forget a cover letter.